Revolutionizing Ticketing for the AFC Champions League in Partnership with NEOM
About the Client
NEOM is Saudi Arabia’s ambitious smart city initiative, known for its innovation in technology, sustainability, and large-scale urban development. As an official event host during the AFC Champions League, NEOM needed a reliable and scalable ticketing platform to handle high-profile matches, VIP attendees, and seamless on-site access management. The system had to be fast, secure, mobile-friendly, and capable of managing tens of thousands of attendees with precision.
Project Goals & Objectives
- Create a robust ticketing system with online and offline support
- Allow quick mobile ticket generation and QR-based validation
- Enable seat reservations for general, VIP, and VVIP categories
- Support bilingual interfaces (Arabic/English)
- Integrate with security and access control at entry gates
- Generate real-time reports and dashboards for match-day coordination
Challenges Faced
- Required ultra-fast deployment to match AFC timelines
- Needed real-time sync across multiple entry points and devices
- VIP and VVIP handling required advanced permission control
- Remote venue meant offline validation was essential
- Had to support rapid badge printing for on-site guests and staff
Our Solution
Royex Technologies delivered a custom ticketing system tailored for AFC event operations under NEOM. The platform included mobile-based ticket generation, QR code validation, offline sync capability, and dynamic access-level control.
We also developed a backend admin panel to manage guest lists, generate real-time attendance reports, and track VIP activity. Badge printers and mobile scanners were integrated to ensure a smooth guest experience, while the UI was customized to reflect NEOM’s branding and the AFC event theme.
Technology Stack Used
- Frontend: React.js
- Backend: ASP.NET Core
- Database: Microsoft SQL Server
- Mobile Scanning App: Flutter
- Authentication: OAuth2, role-based permissions
- QR Generation & Validation: Custom APIs
- Badge Printing: Zebra Printer Integration
- Hosting: Microsoft Azure
- Reporting & Analytics: Power BI
Platform Gallery
Key Features Delivered
🔹 Ticketing Features
- Mobile-first ticket generation with QR
- Category-based seating (VIP, media, general)
- Batch ticket upload for large groups
- Offline scanning support
🔹 Admin Panel
- Real-time guest check-in dashboard
- Manual override & badge reprint
- QR status validation (used/unused/expired)
- Bilingual UI for staff use
🔹 Security & Access Control
- Secure QR generation
- Access-level permissions per category
- Event-based user tracking
- Instant blacklist and revalidation feature
Results & Impact
- Over 12,000 tickets processed seamlessly
- 100% uptime during match-day operations
- <2s average scan-to-entry validation
- Positive feedback from event management & security teams
- Scalable system now reusable for future NEOM events