Fueling Convenience: Gasista Mobile App Case Study
About the Client
Gasista is a UAE-based gas delivery startup aiming to digitize and simplify the process of ordering LPG cylinders. Traditionally a manual and call-based process, Gasista wanted to bring convenience, transparency, and real-time tracking to customers through a mobile-first platform. Their goal was to build a smart, location-aware app that connected customers directly with local delivery partners and ensured timely and secure gas deliveries.
Project Goals & Objectives
- Create Android and iOS mobile apps for customers and delivery agents
- Integrate GPS for real-time order tracking and ETA updates
- Enable secure in-app payments (card, wallet, cash)
- Automate order scheduling, repeat orders, and alerts
- Support Arabic and English users
- Provide an admin panel to manage orders, inventory, agents, and payments
Challenges Faced
- Needed accurate location services to connect users with nearby agents
- Time-critical deliveries meant order dispatching had to be instant and optimized
- Safety and compliance measures needed to be reflected in the app experience
- Scalability and performance during peak ordering hours was crucial
Our Solution
Royex built a location-based LPG delivery platform using Flutter for cross-platform mobile apps and ASP.NET Core for backend. The system includes a customer app, agent (driver) app, and a web-based admin panel. Customers can place orders with just a few taps, track delivery in real-time, and choose from multiple payment methods.
The admin panel enables dispatchers to monitor driver performance, assign deliveries, manage stock, and track KPIs. Push notifications, in-app chat, and feedback features were added to enhance user experience.
Technology Stack Used
- Mobile App: Flutter (Android & iOS)
- Backend: ASP.NET Core
- Database: SQL Server
- Map & Location: Google Maps API
- Notifications: Firebase
- Payments: PayTabs, Apple Pay, Cash
- Hosting: Azure Cloud
- Security: SSL, OTP Verification, Role-based Access
Gasista Gallery
Key Features Delivered
🔹 Customer App
- Easy gas booking with address pin drop
- Real-time order tracking & ETA
- In-app wallet & multiple payment options
- Safety tips & delivery confirmation
- Arabic/English toggle
🔹 Agent App
- Assigned order list with map navigation
- Delivery confirmation and OTP verification
- Wallet and payment reconciliation
- Daily performance dashboard
🔹 Admin Panel
- User & agent management
- Live order monitoring and dispatch
- Inventory control per zone
- Report generation & analytics
Results & Impact
- Over 10,000 downloads in the first quarter
- 4.8★ app rating for ease of use and reliability
- Average delivery time reduced by 40%
- Strong retention due to re-order and referral features
- Real-time tracking significantly boosted customer satisfaction