United Arab Emirates Ministry of Industry and Advanced Technology (ESMA) - APAC

Streamlining the ESMA-APAC Annual Meeting with an Innovative Event Management Solution

About the Client

Emirates Authority for Standardization and Metrology (ESMA) is a UAE government body responsible for national standards and quality systems. For the prestigious APAC Annual Meeting—which brought together international delegates from across Asia and the Pacific—ESMA needed a secure, efficient, and scalable digital platform to manage event operations and streamline guest experiences. The goal was to reflect professionalism and precision in every touchpoint—from attendee registration to real-time check-ins—while meeting government-grade compliance and data privacy standards.

Project Goals & Objectives

  • Build an integrated digital solution for event registration and guest management
  • Enable multilingual attendee interfaces (Arabic/English)
  • Support QR-based ticketing with custom badge printing
  • Provide real-time dashboards for attendee tracking and session-level access control
  • Ensure a secure, GDPR-compliant backend with role-based permissions
  • Enable session scheduling, document uploads, and push notifications

Challenges Faced

  • High-profile international audience required robust data protection and system reliability
  • Coordination with multiple teams and approval layers within a government body
  • Needed precise control over which sessions each attendee could access
  • Offline access support was mandatory for on-site operations
  • Branding and UI had to reflect ESMA’s governmental identity

Our Solution

Royex Technologies designed a comprehensive event management platform tailored to the unique needs of ESMA’s APAC Annual Meeting. The system allowed seamless digital registration, ticket generation, and badge printing, along with real-time tracking of participants throughout the multi-day event.

We implemented a multilingual backend and frontend, with advanced role-based access control for session-level restrictions. The admin panel provided real-time dashboards, session analytics, and the ability to upload materials for each event track. Our support team also assisted with on-site setup and training to ensure smooth operations.

Technology Stack Used

  • Frontend: React.js
  • Backend: ASP.NET Core
  • Database: Microsoft SQL Server
  • Mobile Scanning App: Flutter
  • Badge Printing: Zebra Printer Integration
  • Hosting: Microsoft Azure (UAE Region)
  • Security: SSL, Role-Based Access, GDPR Compliance
  • Email Notifications: SendGrid
  • Analytics: Custom Reports via Power BI

Platform Gallery

Key Features Delivered

🔹 Attendee Management

  • Online registration with confirmation email
  • QR-code-based ticketing
  • Personalized badge printing on-site
  • Guest status updates (checked-in, pending, VIP)

🔹 Admin Features

  • Real-time dashboards with event heat maps
  • Session-level access control
  • Document and agenda upload per session
  • Instant CSV export of attendee data

🔹 Security & Compliance

  • Government-grade data privacy measures
  • User authentication & audit logs
  • Multilingual system with RTL support

Results & Impact

  • Over 1,200 international delegates managed seamlessly
  • 100% system uptime with real-time attendance monitoring
  • Positive feedback from ESMA and participating organizations
  • Reusable infrastructure now available for future ESMA-hosted events
  • Significantly reduced manual processing and check-in time

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