Online Ticketing System & Helpdesk Software in Dubai
Manage your Support Centre Efficiently by using our Helpdesk Software
Helpdesk Software in Dubai
Service-oriented companies need great customer support for their customers. This is the hallmark of a successful company who always thinks smartly and in a creative way. By using Helpdesk Software, for your Online Support Center, you can easily scale and streamline your customer service and drastically improve your customer's experience. Helpdesk Software/Ticketing System also helps both the parties (customers and clients) to keep track of their issues.
Ticketing System & Helpdesk Software according to your business needs
Why use Our Ticketing System & Helpdesk Software?
In this modern day, one needs to move and accept new technology and ticketing system is just the thing you need to embrace your company growth. We have developed our online Support Ticketing System and Helpdesk software for our Dubai and middle-east client to help them maintain their clients and businesses smoothly. Our Helpdesk software is Safe and Secured and with this software, you can maintain and keep all the tickets easily with customization features according to your business needs.
The aim of using the ticketing system is to streamline all communication within a ticket for solving the customer issue. Using this ticketing system is considered as a hallmark of great customer support. This is the smart way to communicate and solve the problem of the customers. These tickets contain the history of the support and issues are solved previously by customer support team members, subject matter experts, and sometimes even third parties on behalf of the end user or customer. Tickets are generally created in a helpdesk and have few detailed characteristics:-
Tickets have unique reference numbers (e.g. case number, call log number)
Tickets have a priority and workflow-related status (e.g. new, urgent, pending, resolved)
Overview of a Ticketing System
Ticketing systems can be different and has many parts like: Issue Tracking system, Trouble ticket system, Support ticket system, Incident ticket system
Regardless of what name we give it, this is basically a software system that manages all the list of issues. In the ticketing system, a ticket is created based on the issue faced by the customer. When the support team sees the ticket, they act accordingly and solve the issue.
Our Online Support Centre and Ticketing System
According to your business need, we install the system on your main domain or subdomain or any separate domain. We will do the full setup according to your business needs. Unlike other quick setup systems, this will not trouble you at all. Also, we train our client on how to handle the system. After installation, we will provide adequate training before going live. All the unwanted and testing data are deleted after the completion of training. Our consultant will help you to make your business more effective.
Royex Ticketing System provides with ticket management tools, and highly configurable forums, knowledge base, and FAQs to make it easier for clients. Moreover, our ticketing system is customized so you can set it up according to your business needs. It is supportable with any email system. It is easily understandable for both the customer and client end and can be operated easily.