Support Engineer

Application Deadline: 31 May 2023 | Dubai | Sales & Marketing

Job Responsibilities

• Interact daily with customers in order to identify, document, and resolve customer issues timely and provide reliable & professional service
• Respond promptly to customer inquiries and problems
• Handle and resolve customer complaints including technical problems
• Obtain and evaluate all relevant information to handle inquiries and complaints by clients.
• Interact with the internal developer team to understand, prioritize, and communicate the status of issues.
• Test various mobile applications, websites and other applications before submission to clients.
• Prepare report sheet on the tested project.
• Monitor ongoing Project Status as per project deadlines.
• Other responsibilities assigned by supervisor/ higher authorities.

Employment Status

• Full-time

Educational Requirements

• Bachelor of Science (BSc)

Experience Requirements

• 2 to 3 Years of Experience

Additional Requirements

• Excellent critical thinking, troubleshooting and problem-solving skills.
• Excellent customer service, organization, and time management skills.
• Must have a very good command of written and spoken English.
• Must be able to communicate clearly, both written and orally.
• Must be able to prioritize and plan work activities to use time efficiently.
• Must be organized, accurate, thorough, and able to monitor work for quality
• Should be able to work in a team
• Able to work under pressure.

Job Location

• Dubai, UAE

Salary

• AED 4,000